Shipping policy

Shipping Destinations 

We currently ship to the following countries: 

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom. 

Order Processing 

Orders placed before 23:59 (GMT+2) are processed and shipped on the next business day. 

Orders placed on weekends or public holidays will be processed on the next available business day. 

Please note that order processing times may be slightly extended during peak seasons, promotional periods, or public holidays. 

Shipping Costs 

Shipping costs are calculated and displayed at checkout before payment is completed. 

Estimated Delivery Times 

European Union (EU) 

Most orders are delivered within 3–8 business days after shipment from our European warehouses. 

United Kingdom (UK) 

Most orders are delivered within 4–10 business days after shipment. 

Please note that delivery times are estimates and may vary depending on the destination, local courier services, customs procedures (where applicable), weather conditions, and other factors beyond our control. 

Order Tracking 

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the progress of your delivery. 

Delays and Exceptions 

While we strive to meet the estimated delivery times, occasional delays may occur due to circumstances beyond our control. We appreciate your understanding and patience in such situations. 

If you have any questions regarding your shipment, please contact us via E-Mail at hello@hilja.store, and we will be happy to assist you.