Refund policy

We are proud to offer high-quality products with very few returns or exchanges. However, if you need to return an item, no worries—returns are free.

You can return items under the following conditions:

• The product must be returned within 14 days of receiving the item.
• The product must be unused, undamaged, and include all original labels.
• Returns are free.

 

To exercise your right of withdrawal, please submit your request directly through your customer account at https://account.hilja.store. Log in, go to your Orders, and select the relevant order to start a return or cancellation request. You will receive an automatic confirmation once your request has been submitted.

 

What happens after the item is returned?

• If you requested an exchange, we will ship the new item to you.

• If you requested a refund, we will process it promptly, but please allow 5-10 business days for the refund to appear in your account.