Shipping policy

Shipping Destinations

We currently ship to the following countries:

Germany and Poland.

Order Processing

Orders placed before 23:59 (GMT+2) are processed and shipped on the next business day.

Orders placed on weekends or public holidays will be processed on the next available business day.

Please note that order processing times may be slightly extended during peak seasons, promotional periods, or public holidays.

Shipping Costs

Our products are shipped directly from the brands’ warehouses. Each brand in your order is sent in a separate parcel, so shipping costs are calculated per brand.

Germany

  • Free shipping for a brand when the products from that brand in your order total €79 or more.
  • Below €79 per brand, a shipping fee of €5.99 applies for that brand.

Poland

  • Free shipping for a brand when the products from that brand in your order total 250 zł or more.
  • Below 250 zł per brand, a shipping fee of 29 zł applies for that brand.

Example (Germany): products from brand A for €54.90 and from brand B for €85.00 – shipping €5.99 (brand A) + €0.00 (brand B) = €5.99. You will receive two parcels.

Shipping costs are calculated and displayed at checkout before payment is completed.

Large and Bulky Items

Some products in our Kids and Pets departments, such as play tents, furniture and rugs, are large or heavy. They are shipped directly by the brand and may be sent by a freight or parcel service in one or several packages, so they may arrive on different days. Delivery times for large items can be longer than for other products; the estimated delivery time is shown on the product page where available.

Estimated Delivery Times

Most orders are delivered within 3–5 business days after shipment from our European warehouses.

Please note that delivery times are estimates and may vary depending on the destination, local courier services, weather conditions, and other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the progress of your delivery.

Delays and Exceptions

While we strive to meet the estimated delivery times, occasional delays may occur due to circumstances beyond our control. We appreciate your understanding and patience in such situations.

If you have any questions regarding your shipment, please contact us by email at hello@hilja.store, and we will be happy to assist you.